Door Problems

Broken Springs


  • The door only opens a little way.
  • The motor is struggling.
  • The door is extremely heavy.
  • Both cables are loose or appear broken.

Broken or Loose Cables


  • The door is crooked.
  • The door won't open or close.
  • The door closed on an object.
  • ​There is a wire (Cable) hanging loose on one side

Damaged Panels


  • The door is having trouble closing.
  • The door is bowed or buckled.
  • The door has been hit by a car.

Roller Issues

  

  • The door is having trouble opening and closing.
  • The door appears to have a tracking problem. 
  • The door is stuck up or down.
  • Ball Bearings were found on the floor.

Pulley Issues

  

  • The door is having trouble opening and closing.
  • The door appears to have a tracking problem. 
  • The door is stuck up or down.
  • Ball Bearings were found on the floor.

Opener Problems

Opener traveler released

  

  • The motor runs, but the door won't open or close.
  • We had to use the door by hand after a power outage.
  • The red rope was pulled or hung up on vehicle.

Safety sensors

  

  • The door won't close at all.
  • The door won't close then reverses.
  • The main light is blinking or I hear a clicking sound.
  • I have to hold the wall button to close the door.
  • It will not close with the remote.

Circuit board issues

  

  • There is power going to the plug, but non-working.
  • The door will only open or only close with the motor.
  • The door won't work from the wall button or remotes.

Gear problems

Gear problems

  

  • The motor runs, but the chain does not move.
  • The door won't open when button is pressed

Sprocket problems

  

  • The chain is loose.
  • The chain fell off or appears to be broken.